Hello People Power PLN NP Services 💡
On August 19-20, 2025, the PLN NP Services Project Directorate held a *Focus Group Discussion (FGD)*. Led directly by Mr. Lavi Rumandioko as Director of Projects, the FGD was attended by Senior Leaders of PLN NP Services and staff from related divisions.
The President Director of PLN NP Services, Mr. Jakfar Sadiq, was also present and emphasized the importance of ensuring that project implementation proceeds *on time, on cost, and on quality*, with the goal of meeting and even exceeding customer expectations. He also expressed appreciation for the Project Directorate’s efforts in accelerating the completion and signing of project handover certificates to support increased revenue and the achievement of collection targets. He also stressed the importance of making safety a culture and priority in the implementation of every project.
With the theme *“Empowering Synergy, Delivering Beyond Service Excellence: Service Excellence Project to Leverage Revenue”, and with a focus on service quality, the following **action plans* were developed from the FGD:
1. *Standardization of digital reports* through the creation of a document monitoring database, documentation of project success stories, acceleration of EPC project completion, realization of laboratory product commercialization, and acceleration of the P100 program execution to support the success of RUPTL (Electricity Supply Business Plan).
2. *Development of online monitoring websites*, safety culture and leadership activities through PRISM, drafting of SOPs/IQs for handling project crises/fatalities both domestically and abroad, development of biomass processing plants, drafting of a standardized price and product catalog, and increasing the readiness of domestic and overseas MRO (Maintenance, Repair, and Overhaul) manpower in accordance with global standards to support overseas contracts.
Through the results of this FGD, the PLN NP Services Project Directorate is committed to continuing to provide excellent, adaptive, and globally competitive project services as a form of contribution to increasing revenue and supporting the achievement of the company’s KPIs.
#FGDSMII2025
#ServicesExcellenceProjecttoLeverageRevenue
#AchieveBeyondExpectation